Privacy Policy

Who We Are

This privacy policy applies to the Aurum Talent Agency Official Store (the "Shop"), operated by Aurum Talent Agency, London, UK. When you purchase from our shop or contact us, we collect and process your personal data in accordance with UK GDPR and the Data Protection Act 2018.

For enquiries: jamiyka@aurumtalentagency.com

What Data We Collect

When you place an order or contact us, we may collect:

• Name and contact details (email address, phone number)
• Delivery and billing address
• Payment information (processed securely by Stripe — we do not store card details)
• Order history and product preferences
• Communications you send to us

How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Handle returns, refunds, and customer service enquiries
• Comply with our legal obligations

We do not sell or share your personal data with third parties for marketing purposes. Your data is shared only with our order fulfilment partner (Printful) and payment processor (Stripe) to the extent necessary to complete your order.

Third-Party Services

• Stripe — processes all payments securely. Please review Stripe's privacy policy.
• Printful — fulfils and ships orders on our behalf. Your shipping address is shared with Printful for this purpose.

Data Retention

We retain your order data for up to 7 years in accordance with UK tax and accounting obligations. Contact enquiry data is deleted after 2 years unless ongoing correspondence requires otherwise.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, please contact us at jamiyka@aurumtalentagency.com.

Cookies

Our shop uses essential cookies to maintain your shopping basket. No third-party tracking or advertising cookies are used.

Changes to This Policy

We may update this policy from time to time. Any significant changes will be reflected with an updated date at the top of this page.